lockbd Privacy Policy
Protecting your personal information is our highest priority. This page explains in detail how lockbd collects, uses, and stores your information.
This Privacy Policy ("Policy") applies to the lockbd platform ("we", "our", or "lockbd"). When you use lockbd's website, app, or services, you agree to the terms of this Privacy Policy. Your trust and confidence are extremely valuable to us, so we maintain complete transparency about how we store and use your information.
Data Collection
lockbd may collect your information in various ways. Details are described below:
1.1 Registration and Account Information
When you create an account on lockbd, we collect the following information:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Valid email address and mobile number
- Residential address (if verification is required)
- Username and password (stored in encrypted form)
1.2 Financial Transaction Information
We collect necessary financial information at the time of deposit or withdrawal. When transactions are made through bKash, Nagad, Rocket, or Upay, relevant transaction details are recorded. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — information is also collected to verify these limits.
1.3 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Session duration, pages visited, and click data
- Information obtained from cookies and similar tracking technologies
Purpose of Data Use
lockbd uses your information only for specific and legitimate purposes. These purposes are as follows:
2.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing transactions and maintaining financial records
- Providing bonuses and promotional offers (such as up to 150% welcome bonus up to ৳8,000)
- Managing the VIP program and providing cashback benefits
- Providing 24/7 Bengali live chat support
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring suspicious activity
- Keeping data secure through SSL encryption
- Meeting applicable legal obligations
2.3 Platform Development and Personalization
- Improving user experience and showing content based on preferences
- Analyzing data to develop new games and features
- Diagnosing and resolving technical issues
Data Storage and Security
lockbd places the highest importance on protecting your personal information. We keep your information secure using the following technologies and methods:
3.1 Technical Security Measures
- Data transmission is secured with industry-standard SSL/TLS encryption
- Passwords and sensitive information are stored using hashing
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication system
3.2 Data Retention Period
Your information is retained for as long as your lockbd account remains active. Even after an account is closed, certain information may be retained for a period determined by law for legal obligations, dispute resolution, or fraud prevention purposes.
3.3 Data Storage Location
Your information is stored on secure servers. We ensure that appropriate security standards are followed in the storage and processing of data.
Sharing Information with Third Parties
lockbd does not sell, rent, or exchange your personal information. However, limited information may be shared with third parties in the following circumstances:
4.1 Service Partners
We work with trusted service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), customer service, and technical support. These partners may only use the information for the specified task.
4.2 Legal Requirements
We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Information may also be shared to protect the rights, assets, or safety of lockbd or its users.
4.3 Business Transfers
If any part of lockbd's business is merged, acquired, or transferred, user information may form part of that process. Users will be notified in advance in such situations.
Cookie Policy
Cookies and similar technologies are used on the lockbd website. Cookies are small text files stored in your browser that help us improve our services.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Help improve services by analyzing user behavior
You can control or reject cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights
As a lockbd user, you have the following rights over your own information:
6.1 Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
6.2 Right to Correct Information
If the information stored about you is incorrect or incomplete, you may request a correction through our support team.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
6.4 Right to Object to Data Processing
You may object at any time to the use of your information for marketing or promotional communications.
Protection of Minors
lockbd strictly adheres to its age limit policy. This platform is only for those aged 21 or above. We do not knowingly collect information from minors.
If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. Parents or legal guardians who suspect that their minor child is using lockbd are requested to contact us immediately.
Policy Changes
lockbd reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the policy, we will:
- Update the "Last Updated" date at the top of the policy published on the website
- May send a notification message to your registered email
- A notice may be shown on the platform for important changes
Continuing to use lockbd after changes have been made means you have accepted the revised policy. Therefore, it is recommended that you review this policy regularly.
Responsible Gaming and Data
lockbd takes responsible gaming very seriously. As part of the responsible gaming program, your playing patterns, account activity, and transaction information may be analyzed.
The aim of this analysis is to identify potentially problematic gambling behavior and to provide assistance where needed. We offer personal limit setting, self-exclusion, and account break features. To learn more, visit our Responsible Gaming page.
Applicable Law and Jurisdiction
This Privacy Policy is governed by the applicable laws and regulations of Bangladesh. Any disputes relating to this policy will be resolved in accordance with the legal processes in force in Bangladesh.
The processing of your information is conducted in compliance with the applicable provisions of Bangladesh relating to data protection and cybersecurity. lockbd is committed to operating a safe and fair platform.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
24/7 live chat support in Bengali is available